LawSikho

Deadline 05-11-2026

Location Mumbai, Maharashtra, India

Details of the Organization

Navneet Education Limited – founded by the Gala Family- is an educational syllabus-based content provider in Print & Digital medium, a manufacturer of Scholastic Paper Stationery, publisher of General & Children books and also has a wide range of Scholastic Non-Paper Stationary products.

Since 1959, Navneet has been a major force in the dissemination of knowledge as since then it has published more than 5,000 titles in English, Gujarati, Hindi, Marathi, Tamil, Urdu and other Indian and Foreign Languages, making it one of the most dominant players in the field of publishing.

Over the decades, Navneet has emerged as the preferred brand for Educational Products among teachers and students in India. Its products are sold under the brands ‘Navneet’, ‘Vikas’, ‘Gala’, ‘Grafalco’, ‘Boss’, ‘YOUVA’, ‘TOP Class’ & ‘TOP Scorer’.

The company has a dominant market share of about 65% in Western India. And, with a new range of supplementary books for students of CBSE and ICSE Boards, its educational products are now available across India.

Today, with more than 500 Stock Keeping Units, Navneet is one of the largest paper stationery brands in India. It is also the leader in premiere stationery in markets like the U.S.A., Africa, Europe and the Middle East.

Foreseeing the need and demand in digital space, Navneet ventured into Digital Learning with eSense in 2009. eSense being the first of its type was set up to provide an enhanced experience for the teachers and students in the space of Digital Learning. By March 2017, more than 3,600 institutions installed eSense enabling more than 30,000 classrooms to experience digital learning in Maharashtra & Gujarat.

Details of the Job/Internship

Position - Manager-Data Privacy & Grievance Officer

Department: Data Privacy / Compliance

Experience Required

Total experience: 8–10 years
Minimum 2–3 years of hands-on experience in Data Privacy & Protection
Experience in privacy governance, regulatory advisory and legal compliance preferred

The Data Privacy Counsel & Grievance Officer will be responsible for managing the organization’s

data privacy, act as a grievance officer and compliance framework while providing legal and

regulatory support across business functions. The role includes ensuring compliance with the

Digital Personal Data Protection (DPDP) Act, 2023, acting as the Grievance Officer, handling

monthly compliance activities, monitoring government notifications and regulatory updates, and

supporting overall legal operations of the organization.

The position will work closely with DPO, Legal, HR, IT, Information Security, Operations,

Procurement, and Business Teams to strengthen privacy governance, mitigate legal risks,

address the concerns of data principals, and ensure regulatory compliance.

Role and Responsibilities

Data Privacy & DPDP Compliance

Ensure implementation and continuous monitoring of the organization’s data privacy

framework.

Drive compliance with:

Digital Personal Data Protection (DPDP) Act, 2023

Applicable privacy and data protection regulations

Internal privacy governance standards

Draft, review, and update:

Privacy policies

Consent notices

Data retention policies

Vendor privacy clauses

Data processing agreements

Advise departments on lawful collection, processing, storage, sharing, and retention of

personal data.

Maintain records related to personal data processing and privacy compliance.
Support privacy impact assessments and privacy-by-design initiatives.
Coordinate with internal stakeholders for implementation of privacy controls and SOPs.

Grievance Officer Responsibilities

Act as the designated Grievance O????icer under the DPDP Act.
Handle and resolve grievances raised by Data Principals regarding:

Consent withdrawal

Data correction/update requests

Data erasure requests

Access requests

Privacy complaints

Unauthorized data processing concerns

Ensure grievances are acknowledged and resolved within prescribed timelines.
Maintain grievance registers, audit trails, and complaint records.
Coordinate with Legal, HR, IT, Security, and Operations teams for investigation and

closure of complaints.

Escalate high-risk privacy matters and breaches to senior management.

Monthly Compliance & Regulatory Monitoring

Manage monthly legal and compliance tracking activities.
Monitor and circulate:

Government notifications

Regulatory amendments

Compliance updates

Industry advisories relating to privacy and legal compliance

Prepare periodic compliance reports and dashboards for management.
Ensure timely filing, documentation, and closure of compliance obligations.
Legal & Contractual Support
Provide legal support on commercial and operational matters.
Draft, review, and negotiate various agreements.
Support internal legal documentation and contract management processes.
Assist in handling notices, disputes, investigations, and regulatory inquiries.
Coordinate with external legal counsel where required.

Governance & Risk Management

Develop and strengthen compliance frameworks, SOPs, and governance mechanisms.
Conduct risk assessments related to privacy and legal exposure.
Support internal audits and compliance reviews.
Conduct employee awareness sessions and privacy trainings.
Assist management in identifying and mitigating regulatory and operational risks.